Frequently Asked Questions (FAQ) — Chand Tara

Q: What types of products does Chand Tara offer?
A: Chand Tara offers a wide selection of items including children’s clothing (boys, girls, newborn), baby essentials, toys, accessories, footwear, maternity/mother‑and‑baby gear, and more. 

Q: How much is the shipping fee and what is the delivery time?
A: Standard shipping across Pakistan is PKR 160. Delivery typically takes 2 to 3 working days.

Q: Do you offer returns or exchanges?
A: Yes — Chand Tara has an easy Return & Exchange Policy. 

Q: How can I contact customer support?
A: You can contact them via WhatsApp or phone at +92 328 7007888.

Q: How do I place an order?
A: Simply browse products, add them to the cart, and proceed to checkout. For new customers, you’ll need to register / create an account first. Payment methods and checkout options should be presented at that stage. 

Q: Can I track my order after placing it?
A: Once your order is confirmed and shipped, you will receive shipment/tracking information (if applicable). For any questions or assistance you can contact customer support via WhatsApp or phone.

Q: Are there any discounts, deals or special offers?
A: Yes — the site often shows “New Arrivals”, discounted items, and weekly or seasonal deals. It’s worth checking the “Weekly Deals / Discount” section or subscribing to the newsletter for updates. 

Q: What about privacy and payment security?
A: The site uses SSL certificate for secure connection and encrypts data during checkout (as indicated by its valid SSL certificate and secure hosting).

Q: Do you ship across Pakistan, or only certain cities?
A: Chand Tara offers standard shipping across Pakistan (not restricted to major cities). Standard shipping fee applies.

Q: What is your return & refund policy — when can I return or exchange?
A: Chand Tara supports returns and exchanges under their Return & Exchange Policy. For specific details (time window, condition, process) you should check the “Return & Refund Policy” page linked on the site.